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elmer c asked How can I receive the lock pin, power drill and extention that was missing from my order placed on 3/31/08?
Impossible to contact customer service. We placed the order on 3/31/08 paid $19.95 plus $8.95 shipping. We received the order on 4/11/08 however only received an auger and a weed aug. Missing is the power drill, lock pim and the power extender.
And got the following answer:
I hate it when this happens. KEEP CALLING! Especially if it's a big place - they keep records of how many times the same number calls. Get an e-mail for the company, too. Keep sending e-mails until someone gets back to you. Just be nice about it. Remember, "you catch more flies with honey than with vinegar". If all else fails, report them to the Better Business Bureau. Do you have your receipt? What does the packing slip say? Does it say you have everything? Make sure everything is documented. Good luck!